Return & Refund Policy
At Medi Express, customer satisfaction is important to us. Due to the nature of pharmaceutical and healthcare products, our return and refund policy is as follows:
Returns
–Â Medicines, prescription drugs, and healthcare products cannot be returned once they have been delivered, except if:
– You receive the wrong product.
– The product is damaged or defective upon delivery.
– The product has expired at the time of delivery.
Reporting an Issue
– Any issue must be reported within 48 hours of delivery.
– Please provide your order number along with clear photos of the product and packaging.
Refunds
If your request is approved, the refund will be processed for:
– Incorrect items delivered.
– Damaged or defective products.
– Expired products received.
Refunds will be issued to the original payment method or another mutually agreed method within 5–10 business days after approval.
Non-Refundable Items
Refunds or returns will not be accepted for:
– Opened or used products.
– Products damaged due to improper handling after delivery.
– Orders placed with incorrect information provided by the customer.
– Delays caused by courier services or circumstances beyond our control.
Order Cancellation
– Orders may be canceled before they are processed or shipped.
– Once an order has been shipped, it cannot be canceled.
Contact Us
If you have any questions about this policy or need assistance with a return or refund request, please contact our customer support team with your order details
The Medi Express
Website: www.themediexpress.com
Email: support@themediexpress.com
Phone: +18043935962
Address: 754 Selah Way South Burlington Vermont 05403 United States