Shipping Policy

Shipping Policy – The Medi Express

At The Medi Express, we are committed to delivering your healthcare products safely and on time. Please review our shipping policy below.

Shipping Options

Standard Shipping

• Delivery Time: 12–15 working days
• Available across most serviceable locations in India.
• Best suited for non-urgent orders.

Premium Shipping

• Delivery Time: 5–7 working days
• Faster delivery for customers who need their orders sooner.
• Available in selected serviceable locations.

Order Processing

• Orders are processed within 24–48 business hours after successful payment and prescription verification (if applicable).
• Orders placed on Sundays or public holidays will be processed on the next business day.

Prescription Medicines

• Prescription-only medicines will be shipped only after a valid prescription has been received and verified by our team.
• Orders requiring prescription verification may take additional processing time.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.
• Premium shipping may incur additional charges.

Order Tracking

• Once your order is dispatched, you will receive a tracking ID via email or SMS/WhatsApp (where available), allowing you to track your shipment.

Delivery Delays

While we strive to deliver within the estimated timelines, delays may occur due to:

• Remote or non-serviceable locations
• Weather conditions or natural disasters
• Public holidays
• Courier partner delays
• Regulatory or prescription verification requirements

Incorrect Address

Please ensure that your shipping address and contact details are accurate. The Medi Express is not responsible for delays or failed deliveries due to incorrect or incomplete address information provided by the customer.

Damaged or Missing Items

If you receive a damaged package or find any items missing, please contact our customer support within 48 hours of delivery. We will investigate the issue and provide an appropriate resolution.

Contact Us

For any shipping-related queries, please contact our customer support team through the Contact Us page or the support details provided on our website.

Thank you for choosing The Medi Express. We appreciate your trust and are committed to delivering your healthcare essentials safely and efficiently.